Refund policy
At L'île d'Ora, we want you to love every piece you purchase. If something isn't quite right, we're here to help.
Return Window
We accept return requests within 7 days of the delivery date.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original packaging with all tags attached
- In the same condition in which it was received
- Accompanied by proof of purchase
To request a return, please contact us at hello@liledora.com.
Please note: Submitting a return request does not guarantee approval. All returns require authorization before they are sent back.
Returns sent without prior approval will not be accepted.
Return Eligibility
All returns are reviewed on a case-by-case basis.
Returns may not be approved for:
- Items that are no longer needed due to changes in personal circumstances, travel plans, scheduling, or other non-quality-related reasons.
- Change-of-mind purchases.
- Items showing signs of wear, washing, perfume, makeup, deodorant stains, alterations, or damage after delivery.
- Returns requested outside our 7-day return window.
Return Shipping
If your return is approved, you will receive instructions on where to send your item.
Unless the item is defective, damaged, or an incorrect item was received, customers are responsible for all return shipping costs.
Original shipping charges (if applicable) are non-refundable.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at hello@liledora.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if applicable
We'll review your claim and work to resolve the issue as quickly as possible.
Jewelry Returns
For hygiene and quality assurance, earrings are final sale and cannot be returned unless they arrive damaged, defective, or an incorrect item was received.
Necklaces, bracelets, rings, and other jewelry may be eligible for return if they are:
- Unworn and unused
- In their original packaging
- Free from damage or signs of wear
- Approved under our return policy
Non-Returnable Items
The following items are not eligible for return:
- Earrings (unless damaged, defective, or incorrect)
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items that have been worn, washed, altered, or damaged after delivery
Exchanges
We do not offer direct exchanges.
If you would like a different item, size, or color, you may place a new order once your approved return has been processed.
European Union Customers
If your order is delivered to a country within the European Union, you may have additional rights under applicable consumer protection laws, including the right to withdraw from certain purchases within 14 days.
Where applicable, returned items must be unworn, unused, in their original packaging, with tags attached, and accompanied by proof of purchase.
Please note that customers remain responsible for return shipping costs unless otherwise required by applicable law.
Refunds
Once your approved return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process and post the refund after it has been issued.
Order Cancellations & Modifications
Due to our commitment to fast processing and fulfillment, we do not accept order cancellations, changes, or modifications once a purchase has been completed.
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Contact Us
If you have any questions regarding your order or our return policy, we're always happy to help.
Email: hello@liledora.com